Caring Malaysians: Kindness helps ease pain

WHO says Malaysians are not caring? I wish to relate an incident where total strangers came to my aid and where hospital staff performed their duty efficiently.

I met with an accident on the evening of Oct 12 in Seksyen 17 of Shah Alam. I was riding pillion on a motorcycle.

Several passers-by rushed to our aid. My friend suffered bruises while I could not move my leg. These kind people moved me from the road to the pavement and called for an ambulance.

The ambulance arrived, and my friend and I were taken to Tengku Ampuan Rahimah Hospital in Klang. 

The doctors and hospital staff attended to us immediately. An X-ray was done and I was told that I had sustained a clean and closed fracture of the tibia and fibula on the right leg. I was warded in Ward 4B.

The specialist on rounds the next day advised a full cast, preferably a fibreglass cast. This was done.

The doctors and staff at Ward 4B took good care of me. When I complained of pain in the heel of the left leg, the doctors arranged to have a foot X-ray done.

I was discharged on Oct 14.

Although it was a painful experience, the doctors and staff made it very much less so by their kindness and good advice.

Just before being discharged, the physiotherapist came over and showed me how to use the crutches correctly. I was also shown the proper way to climb the stairs as I live in a double-storey house.

I would like to thank all the passers-by, of various ethnicity, who came to help my friend and I. I would also like to thank Dr Thirumal, Dr Gurjit Singh, Dr Ahmad Fahmi, Dr Prakash, Dr Siva, nurse Jivia, Puan Zaleha, several others whose names I can't recall, all staff on duty at the emergency ward on Oct 12, the doctors and staff at Ward 4B, the physiotherapist and the pharmacist who brought the medicine over to my bed before I was discharged.

I had heard stories about government hospitals being a bad experience, but my experience at this hospital has proved otherwise. And the accident has also shown me how kind Malaysians can be. Thank you, everyone.

2010/10/27
Balakong, Selangor 
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